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For all the local (Hong Kong) orders, the purchased items will be shipped out by SF Express (For more details, please visit
www.sf-express.com/hk/en/
).
You can fill in your personal delivery address or SF pick-up points. If you wish to delivery to a SF pick-up point, please fill in the EF locker code and SF Store information on delivery address at checkout process. We will normally send out the parcel in about 7-14 working days.
If the parcel is delivered to some special warehousing points, such as Warehouse, Logistics Center, Airport, Terminal, Wan Chai Convention and Exhibition Center, AsiaWorld-Expo, there may be an additional HKD300 special fee charged by SF Express. All the special fees caused by shipping to special warehouse addresses will be paid by the recipient.
Once the product had been shipped. The ownership of the product will be transferred to buyer, if the product is detained during delivery, buyer should bear the responsibility.
If you decided to cancel the order due to personal reasons, the corresponding shipping fee will not be refunded.
Self Pick-up (Hong Kong Only)
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The current pick-up point for local orders is PLAYMAXX. Address: 100 Nam Cheong Street, Sham Shui Po (near A2 Exit of Sham Shui Po MTR Station) Business hours: 12:30 – 19:30 (Tuesday to Saturday)
After successfully placing an order on the official website and completing the online payment (only for products in stock), we will call to notify you after the product arrives at the self-pickup point. Do not go to pick up the goods before receiving the pick-up notice, so as not to be empty. The approximate pickup time is 7-14 working days. The clerk will confirm the phone number provided by the customer on the spot to protect the interests of both parties, and the delivery will be granted after the verification is completed.
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