Shopping Policy & Notice | HEROCROSS
Shopping Policy & Notice

General

This website (the “site”) is operated by HEROCROSS Company Limited and the website address is herocross.com.hk.

Throughout the site, the terms “we”, “us” and “our” refer to HEROCROSS Company Limited. HEROCROSS Company Limited offers this site, including all information, tools and services available from this site to you. And any customer who visits this site and place any order(s) agree to all terms, conditions, policies and notices set out below. The terms and conditions are subject to change at any time without prior notice.

Products or Service

Any products or services referred to on this site are subject to availability and may be withdrawn at any time without prior notice.

HEROCROSS reserves the right to decline any order we may, in our opinion, consider unreliable and inaccurate after checking the payments details submitted for that particular order or request a payment means of whatever kind which is deemed appropriate.

HEROCROSS makes no representation that any products or services referred to on this website are available or appropriate for use in any other location.


HEROCROSS shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to HEROCROSS's acceptance at its sole discretion and stock availability.

Title of Products / Documents / Import Duties and Special Fee

HEROCROSS will deliver the products according to the instruction of customers. All title of ordered products will be passed to customers when order is dispatched by HEROCROSS.

For oversea shipments, customers may be required to pay customs and duties, obtain certain license or apply for registration of the purchased products in their own country to receive delivery of package. The customs charge and/or import regulation is determined completely by government of different country, and as such HEROCROSS has no control over those costs or regulations.

HEROCROSS will not pay, or be held responsible for such costs or arrange for application of import license.

Completing the online order means customers accepted and bounded by this terms and conditions. Customers are responsible for any customs or duties incurred as a result of their country’s customs and duties regulations as well as obtaining any import registrations or license required for the products.

If the package is rejected by the customs or otherwise and returned to HEROCROSS, customers will be responsible for paying extra shipping charges or/and an administration fee before we ship out the parcel again.

Online Payment

HEROCROSS accept VISA, MasterCard, WeChat Pay (HKD), AliPay (HKD) and bonus points redeem (bonus points are only applicable to HEROCROSS's member). Based on the credit card purchase protection service (such as VISA verification service, Mastercard's validation code), you can use any credit card with a password or validation code. The credit card should be valid and you should be the holder of that card. We reserves the right to terminate any order(s) and we are not liable for any mistakes raised from the credit card payment(s).
 
You need to settle the full payment when you submit a new order. If you fail to complete the payment, HEROCROSS will not accept the order.

You acknowledge that HEROCROSS can as its sole discretion and with or without notice to determine or amend any shopping policy.

HEROCROSS can amend any online payment method(s) available on our official's website by publishing notices on our website, email or any other communication methods.

For any order which is full paid but has not been accepted by HEROCROSS, we will refund to your credit card account.

HEROCROSS is not liable for any harm, loss, cost or expenses raised from delay of the above refund processes.

Shipment Terms

Hong Kong Orders

1. For all the local (Hong Kong) orders, the purchased items will be shipped out by SF Express (For more details, please visit www.sf-express.com/hk/en/) no matter if it is a free shipping or freight collect item.


If the parcel is delivered to some special warehousing points, such as Warehouse, Logistics Center, Airport, Terminal, Wan Chai Convention and Exhibition Center, AsiaWorld-Expo, there may be an additional HKD300 special fee charged by SF Express. All the special fees caused by shipping to special warehouse addresses will be paid by the recipient.

2. Once the product had been shipped. The ownership of the product will be transferred to buyer, if the product is detained during delivery, buyer should bear the responsibility.

3. Delivery service will be suspended if there is/are any force majeure event(s). And the delivery date wil be postponed or changed. HEROCROSS will not be liable for any damge or delay due to any force majeure events.

Force Majeure Event(s)
(a) An act of war (whether declared or not), hostilities, invasion, act of foreign enemies, terrorism or civil disorder;
(b) a strike or strikes or other industrial action or blockade or embargo or any other form of civil disturbance (whether lawful or not).
(c) specific incidents of exceptional adverse weather conditions in excess of those required to be designed for in this Agreement which are materially worse than those encountered in the relevant places at the relevant time of year during the twenty (20) years prior to the Effective Date;

4. If the product(s) is/are returned to our office because of an incorrect or inaccurate delivery address, we will inform the recipient of the picking up method(s). HEROCROSS reserves right to handle those products if they have not been successfully picked up or delivered within one month without any prior notice.

5. We do not accept any delivery address(es) using post box(es) or hotel(s).

6. Your personal information is only for delivery use. We will follow the Personal Data (Privacy) Ordinance for handling all the personal information of our customers.

Overseas Orders

1. For all the overseas orders, HEROCROSS will use the Hong Kong Post Office or FedEx to arrange the deliveries based on the product size/volume and the shipment schedule.

2. Once the product had been shipped. The ownership of the product will be transferred to buyer, if the product is detained during delivery, buyer should bear the responsibility.

3. After completing the ordering process, Buyers are committing to responsible for any additional charges, taxes, or import documents required to ship the ordered products. If the product is shipped to a region or country out of Hong Kong, as the above charges and document applications are determined according to the laws of the destination, HEROCROSS will not bear any legal responsibility for the above fees and document application procedures.


4. Due to the payment of surcharges, taxes, or registration of the relevant products with the destination of the shipment or application for import licenses, etc., by the import laws of the local country, HEROCROSS must report the value of the product outside the package and the product contained therein. Details are used for customs clearance. If you have any questions about import duties and laws in the region or country concerned, please contact the local customs.

5. If the product is finally returned by the customs, its ownership will be transferred back to HEROCROSS, and this website will charge shipping and additional costs to make up for the loss.

6. Delivery service will be suspended if there is/are any force majeure event(s). And the delivery date wil be postponed or changed. HEROCROSS will not be liable for any damge or delay due to any force majeure events.

7. If the product(s) is/are returned to our office because of an incorrect or inaccurate delivery address, we will inform the recipient of the picking up method(s). HEROCROSS reserves right to handle those products if they have not been successfully picked up or delivered within one month without any prior notice.

8. We do not accept any delivery address(es) using post box(es) or hotel(s).

9. Your personal information is only for delivery use. We will follow the Personal Data (Privacy) Ordinance for handling all the personal information of our customers.